Dongles

Our applications, Terramodel, Quantm, Paydirt, GeoNav, Geocomp, and iWitness, are protected by Software Licence Authentication Tokens. These tokens are also known as security devices, keys, locks and dongles depending on whom you talk to.

One unique key is usually issued for each licence which allows our software to be installed on multiple computers, and freely backed up, but limits the number of computers running the software simultaneously to the number allowed by your licence.

Generally, each licence has one physical key which allows only one operator (or seat) at a time. Large organisations and educational institutions, may prefer licences which permit multiple users with a single key.

If you can't read a Sentinel key type because the embossed text has been obscured by a label, test using Sentinel Medic. If you can't read the key number from the label, use the software to read the serial/dongle number from the key.

Most of our software is now available with keys to suit USB port keys. If you have a parallel port key, but no parallel port, we recommend upgrading your software to the current version, so we can replace the key with a newer one.

You may also consider getting specialist advice about adding a card (not a USB adapter) with a parallel port.

Sentinel System Drivers

You can test whether the driver has been installed using Sentinel Medic (for Geocomp and GeoNav) or Sentinel SuperPro Medic (for Trimble). These are downloadable from SafeNet Sentinel Support. You can run them from our current CDs.

If you need to manually install the driver, install the Sentinel System Driver from our CD or download the SafeNet Sentinel Protection Installer at SafeNet Sentinel Support. You will need administrator privileges to install the driver, but not to run the application.

If you are using a stand-alone key, if you install the SafeNet Sentinel Protection Installer, select we suggest that select the Custom mode to disable the Sentinel Protection Server and the Sentinel Hardware Key Server, which are not required and can use a lot of memory and CPU time.

For DOS, Windows 3.1, 95, 98 and Me, the Sentinel Driver is usually not required. If the application has trouble finding the key on those operating systems, look under "Control Panel... Add/Remove Programs" and uninstall all copies of Sentinel System Driver. If that does not work, try installing a newer version of the driver.

Activation Codes

For the application to run, it needs to detect and read a key to determine the valid applications, modules, versions, and for demos, number of days. GeoNav is configured for the key before shipment. Geocomp requires an activation code to be entered for each licence to be used on any particular computer. Terramodel and Paydirt upgrade codes are stored in the key. In addition, our software may check for key numbers known to have current Customer Care Membership.

Lost, Stolen or Faulty Dongles

Our policy is to not replace lost or stolen keys, but we may offer to sell you another licence. Consequently, we recommend that you insure your software including your key for the replacement value.

Keys are usually robust and last for many years, however, like any other electronic device, they can fail, sometimes inconveniently, so the application cannot find it anymore. When current versions of Terramodel cannot find a key, there is no Products button under Help About and the only active module is Field Data.

If a key cannot be found, the most common reasons are that the:

• key is missing
• key is loose
• key is confused with similar key also attached to the computer
• Sentinel system driver is not correctly installed
• Sentinel system driver is installed when it shouldn't be
• port is faulty, non-standard, not activated in BIOS or not designed to handle keys
• cable connecting the key to the port is faulty or too long
• key is faulty
• key is for different software or a different version
• key is too old for the operating system
• key is a parallel port key connected through a USB cable

Faulty keys are usually caused by:

• connecting zip drives or other tape backup units to the same port at the same time
• computer-to-computer data transfers through the the dongle
• a bent pin
• a worn pin or socket
• a random or unknown cause
• fire, water, vehicles or impact

If a key is faulty, we will replace it for free provided:

• the faulty key is returned to us, and
• the licence is included in a current Customer Care Agreement

If you anticipate that there could be a time when you need immediate availability of another licence, but don't want to purchase a licence just for that situation, consider purchasing a HOTKEY for AU$440.00. This is a Terramodel or Paydirt key, plus an activation code for all relevant modules, timed for 10 days. The code is supplied on paper, with the key, and entered by yourself only when you need it.

The fees listed above are for Australian customers and include GST. Customers outside Australia should ask your distributor or ourselves for the local fee.

Transfer

Our licences are issued with conditions, including restrictions on transfer to other parties. If you have any questions about this matter, please refer to the documentation supplied with the software. Ask us for more information, if required.